Tree Ninjas Tree Assistance repairs property, replaces tree right after mistakenly chopping down St. Pete family’s beloved oakDecember 7, 2021
ST. PETERSBURG, Fla. (WFLA ) – Sarah Martinez eventually does not cringe when she appears to be out the window at her yard. She has new sod and a new tree – pretty the big difference from previous month right after Tree Ninjas Tree Provider received the incorrect dwelling and lower down her tree, in its place of 1 for her neighbor who in fact hired the firm.
“We just preferred him to do what he explained he was likely to do the original day, which was correct it,” she stated.
Martinez turned to Far better Get in touch with Behnken for support when she claims the company’s Ronnie Pownall did just a minimal perform to fix the lawn and then remaining the spouse and children on their personal.
“And we said that to him, ‘mistakes materialize. this is a grave oversight but we just need you to do the ideal factor and take care of it’ and he fully reported he would the working day of, and I believed him,” she mentioned.
The couple wanted their sod replaced, the stump floor down, roots eradicated and broken sprinkler heads changed. They wished the property place back again jointly, and a alternative tree. He arrived back and did some function, but she still was not pleased.
“He explained, ‘I just do not have the gear for this, you guys are inquiring too a great deal, very good luck,’” Martinez stated. “I explained, ‘there’s a huge root, which was there, it is sticking out of the ground.’ And he informed me, ‘well the root was right here ahead of I obtained in this article,’ and I claimed, ‘well indeed, but it was hooked to a tree.’”
Pownall went within the organization when Greater Call Behnken confirmed up with questions. He later on despatched a statement and promised to make matters right.
Months later, Martinez claims Pownall built superior on his assure. In addition to shelling out for the new tree and sod set up, Martinez says Tree Ninjas Tree Service also paid her family extra than $1,000 to compensate them for function they had to do, these as grinding down and getting rid of the tree stump and roots.
“I recognize you receiving it accomplished,” she stated. “He undoubtedly wished to get associated as soon as he saw you and heard from you.”